1. What are your online store hours and processing time?

Online store hours: 24/7 Customer service hours: Monday - Friday, 09:00 - 18:00. Saturday by Appointment Only (except public holidays). Customer service channels:

• Live Chat on website,
• WhatsApp +852-9889-6155,
• Email: cs@coffeeroasters.com.hk

2. What kind of payment methods may I use?

We accept Paypal, Credit card, AlipayHK / Alipay and direct bank-in payments (ATM, FPS, Bank Transfer). If you choose the direct bank-in payment method, please kindly send the bank-in receipt to cs@coffeeroasters.com.hk after you made a deposit. If you choose AlipayHK / Alipay, please scan our QR code to make payment then leave your invoice number on the personal message field.

3. Do you have any retail store?

We welcome customers to buy at our Roastery Store or to buy online. Our Roastery Store Address: 10/F Aberdeen Industrial Bldg 236 Aberdeen Main Road Aberdeen Hong Kong

4. What is your return policy and quality assurance policy?

Return Policy: Coffee is a food product. We don’t not offer a general return policy, and cannot accept return of any open bag products. Quality Assurance: We roast our coffee in our own licensed facility in Hong Kong, and we stand by our coffee 100%. If there is any quality issue with our coffee, simply contact us via email cs@coffeeroasters.com.hk Our customer service staff will replace the products and resolve any quality issue.

1. What type of shipping methods are available and your service areas?

1. HK Post EC-Get - a self-collection service. It takes 2-3 days to deliver. Customers should collect the packages at iPostal Stations and post offices after receiving the SMS notification for mail collection accordingly.Kindly leave a designated collection point in the order comment area or delivery address.
   *Collection Point: https://www.hongkongpost.hk/en/sending_mail/local/ec_get/index.html
   
2. SF Express - deliver to most commercial and residential areas, including all HK, KLN, NT urban areas, some outlying islands town areas. It takes +1 day (next day) to deliver. You may request AM or PM delivery time.
   **For residential address, Courier may contact you via mobile phone to confirm delivery time. Its is essential to accept these phone call, or it will delay your delivery.Online tracking is available. (SF provides detail status tracking, including delivery man's mobile phone number)
   Tracking URL https://www.sf-express.com/hk/en/index.html
   
3. SF Station and Smart Lockers - This can be arranged by request. Please leave service location code in the comment area. If order under $500, you need to choose to Courier SF Express shipping fee for this service. EF Locker Locations: https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/
   
4. Express Courier - For urgent order point-to-point deliver to most commercial and residential areas (excluding outlying Islands, Ma Wan, Discovery Bay and Remote Areas) * This Express Courier service can arrange possible same day or guaranteed next day delivery. * CS must be able to contact you via email or phone to confirm time and someone needs to be home to receive the package.
   
5. Package Tracking:
   All our courier services provide package tracking service. Once we shipped your package, you can go online and tracking your packages from origin to your home.
   
   S.F Express - Detail Status Tracking Available
   https://www.sf-express.com/hk/en/index.html
   Shipbao - China Order Tracking http://yjcx.chinapost.com.cn/qps/english/yjcx Shipbao - Taiwan Order Tracking http://www.acsnets.com/en/cha.as

2. What are your shipping rates?

Free Shipping in Hong Kong for order above $HK500 For order under $HK500:

• S.F. Express (Hong Kong)
  Rates: HK$35 - HK$65
• HKPost EC-Get
  Rates: HK$15 - HK$38

1. About our coffee?

We are a fully licensed coffee roaster in Hong Kong. We source the best available coffee beans from around the world, roast the coffee in our own facility and sell them on our site. All coffee products have a packing date labelled on product for customer reference.

2. Why should I buy form a local coffee roaster?

Freshness and customer service are the key benefits. With our own coffee roasting facility located in Aberdeen district of Hong Kong, we roast our coffee and make delivery daily. That means you can serve freshly roasted coffee in your home or business.

3. How is your coffee different from supermarket coffee?

Most coffee in supermarket are old and stale. They are usually roasted half the world away, and take months before they reach you. Our coffee is roasted locally and deliver to our customers quickly to ensure they can enjoy fresh and delicious coffee.

4. Where do you source your coffee green beans?

We sourced high quality green coffee around the world to bring you the best blends and single origin coffee.

1. Do you accept international order?

Hong Kong customers please place orders at our HK store:
www.coffeeroasters.com.hk International customers please place order at our Global Store:
www.cracoffee.com

1. 您的網上商店營業時間和處理時間是多少？

客戶服務時間：星期一至五 09:00 至18:00 星期六 - 敬請預約（公眾假期除外）。 客戶服務：

1. 網站即時聊天，
2. WhatsApp + 852-9889-6155，
3. 電子郵件： cs@coffeeroasters.com.hk

2. 我可以使用哪種付款方式？

我們接受Paypal，信用卡，支付寶香港 / 支付寶和直接銀行付款（櫃員機，轉數快，銀行轉帳）。
* 如果您選擇直接付款方式，請在存款後將付款收據發送到cs@coffeeroasters.com.hk。
* 如果您選擇支付寶香港 / 支付寶付款，掃描二維碼付款時，請在個人訊息欄寫下您的發票號碼。

3. 您有零售店嗎？

我們歡迎客戶到來我們Roastery Store購買或於網上訂購 Roastery Store地址： 香港仔大道236號香港仔工業大廈10樓

4. 您的退貨政策和質量保證政策是什麼？

退貨政策：咖啡是一種食品。 我們不提供一般退貨政策，也不接受任何開袋產品的退貨。 品質保證：我們在香港自己的持牌工廠中烘焙咖啡，並且我們100％支持咖啡。 如果我們的咖啡有任何質量問題，只需通過電子郵件 cs@coffeeroasters.com.hk與我們聯繫。我們的客戶服務人員將更換產品並解決任何質量問題。

可以使用哪種類型的運輸方式以及您的服務範圍？

1. 香港郵政EC-Get「易寄取」是一項自助取件服務。派送時間約 2-3天。客戶當收到訊息後，便可自行到各智郵站或郵局領取郵包。請在訂單的地址 / 留言欄上填寫郵局 / 智郵站的取件地址，以便郵局派送往指定取件點領取。
   * 領取地點： https://www.hongkongpost.hk/tc/sending_mail/local/ec_get/index.html
   
2. 順豐速運-運送到大多數商業和住宅區，包括所有香港，九龍，新界市區以及部分離島城鎮地區。交付需要+1天（第二天）。您可以要求AM或PM交貨時間。
   **對於居住地址，Courier可以通過手機與您聯繫以確認交貨時間。接受這些電話至關重要，否則將延遲交貨。
   在線跟踪可用。 （SF提供詳細的狀態跟踪，包括送貨員的手機號碼）
   跟踪網址 https://www.sf-express.com/hk/zh/index.html
   
3. SF Station和智能儲物櫃-可應要求安排。請在留言位置輸入服務位置代碼。如果訂購金額低於$ 500，您需要選擇快遞SF Express運費。 順便智能櫃地址： https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/
   
4. 點對點 “快遞”服務 - 為緊急訂單而設，可運送到大部份商業和住宅區 ( 服務地區不適用於離島、馬灣、愉景灣及偏遠地區 ) * 這點對點"快遞"服務，客服可以安排當天或保證第二天送達。 * 客服必須能夠通過電子郵件或電話與您聯繫以確認間，及需要有人在家中簽收包裹。
   
5. 包裹追蹤：
   我們的快遞服務都提供包裹追蹤服務。包裹寄出後，您可以於網上追踪運輸到達狀態。
   
   S.F Express - 提供詳細追蹤狀態
   https://www.sf-express.com/hk/zh/index.html
   
   Shipbao - 追蹤中國訂單
   http://yjcx.chinapost.com.cn/qps/yjcx
   
   Shipbao - 追蹤台灣訂單
   http://www.acsnets.com/

您的運費是多少？

訂單滿$500香港免運費 $500以下的訂單：

• 順豐 快遞（香港）
  價格：$35 - $65
• 香港郵政易寄取
  價格：$15 - $38

1. 關於我們的咖啡？

我們是香港一家擁有完整牌照的咖啡烘焙商。我們從世界各地採購最好的咖啡豆，在我們自己的工廠中烘焙咖啡，然後在我們的網上商店中展示它們。所有咖啡產品的產品上都有包裝日期表，供客戶參考。

2. 為什麼要從本地咖啡烘焙商那裡購買？

新鮮度和客戶服務是關鍵優勢。憑藉我們位於香港阿伯丁區的自己的咖啡烘焙設施，我們烘焙咖啡並每天交付。這意味著您可以在家中或公司中提供新鮮烘焙的咖啡。

3. 您的咖啡與超市咖啡有何不同？

超市裡的大多數咖啡都是陳舊的。他們通常被烤到世界的一半，並且需要幾個月才能到達你。我們的咖啡在當地烘焙，可快速交付給客戶，以確保他們可以享用新鮮美味的咖啡。

4. 您從哪裡採購咖啡綠豆？

我們在全球範圍內採購高質量的生咖啡，為您帶來最佳的混合咖啡和單一來源的咖啡。

1. 您接受國際訂單嗎？

香港客戶請在我們的香港商店下訂單：
www.coffeeroasters.com.hk 國際客戶請在我們的全球商店下訂單：
www.cracoffee.com