Customer Support: Online Shopping FAQ

Ordering

1. Are the coffees in Coffee Roasters Asia freshly roasted?

Yes, they are. We are a fully licensed coffee roaster in Hong Kong. We roast our own coffee and sell them on our web store. All coffee products have roast date label on product for customer reference.

2. How long does the process take once I place an order?

We would normally process and arrange shipment of the order within 1-2 business day once we received it with payment.

3. What kind of payment methods may I use?

We accept Paypal, Credit card and direct bank-in payment. If you choose the direct bank-in payment method, please kindly send the bank-in receipt to info@coffeeroasters.com.hk after you made a deposit. 

4. Do you guys have any retail store?

We don’t have any retail store at the moment. We recommend our customer to buy our products online.

5) Return Policy & Quality Assurance

Coffee is a food product, We do not offer a general return policy, and cannot accept return of any open bag products.

Quality Assurance: We roast our coffee in our own licensed facility in Hong Kong, and we stand by our coffee 100%. If there is any quality issue with our coffee, simply contact us via (email) info@coffeeroasters.com.hk. Our customer service representative will replace the products any resolve any quality issue.

Delivery

1. What kind of couriers are you using for the dispatch?

We use Ta-Q-Bin and Hong Kong post as our courier. Delivery options will be available when you check out in our webstore.

2. How long does it take?

Once we ship the product, Ta-Q-Bin deliver on the next day. Hong Kong Post takes 1-2 business day.

3. What if I receive a wrong package? or what if the shipment of my order is lost?

Please kindly send an email to our customer service department (info@coffeeroasters.com.hk), we would follow the case, and rearrange another package to you if necessary.

4. If I have a preferred delivery time schedule, how can I let you know?

You may make a delivery request in the “Remark” field when you check out. We will try to accommodate your request. 

5. Can I pick up the coffee by myself?

Yes, you can. You may choose “Local pick up@ Aberdeen Office” when you are checking out. We would contact you by email about the available time for the pick up. It usually takes 1-2 business day. 

Our roastery is located in Aberdeen, Hong Kong. Hours: Monday-Friday 9:00am – 6:00pm.

6. What is the shipping charge? Do you offer free shipping?

We ship order of any size, and shipping rate will be calculated at check out.

We offer free local shipping for order over $500. 

Question about our coffee

1. Why buy fresh coffee?

Do you buy baked goods that are weeks or even months old? Of course not. Only freshly roasted coffee can deliver the sweet experience that is aromatic and full of flavour.

2. Why buy from a local coffee roaster?

Freshness and customer service are the key benefits. With our own coffee roasting facility located in Aberdeen district of Hong Kong, we roast our coffee and make delivery daily. That means you can serve freshly roasted coffee in your home or business.

3. How is your coffee different from super market coffee?

Most coffee in supermarket are old and stale. They are usually roasted half the world away, and take months before they reach you. Our coffee is roasted locally and deliver to our customers quickly to ensure they can enjoy fresh and delicious coffee.

4. Where do you source your coffee green beans?

We sourced high quality green coffee around the world to bring you the best blends and single origin coffee.